Exchange and Returns

Exchange and Returns – 30-Day Building Challenge Calendar

You can return your order up to 30 days after receipt, and we will ensure that the purchase price is credited to your account within five working days of receiving the return.

Easy Return in Three Simple Steps:

✔ Step 1: Fill out the return form – Download the return form [here] and complete it.

✔ Step 2: Send your order along with the completed return form to the address provided. Always include a Track & Trace code to track your return. As the sender, you are responsible for ensuring safe delivery.

✔ Step 3: Receive your refund – Once we receive and process your return, we will refund the purchase amount within five working days to your original payment method.

COSTS OF RETURN

📌 Customers are responsible for return shipping costs.
📌 If you received the wrong product or variant, you do not need to return it – we will send you the correct item free of charge.

💡 Note: Our return address is located in [Insert Country, e.g., China, USA, Germany, etc.]

DEFECTIVE PRODUCTS

You do not need to return defective products as we cannot resell them. Instead, you will receive either:

✔ A replacement product at no extra cost.
✔ A full refund to your original payment method.

📌 To process your claim, please provide:

  • One or more photos/videos clearly showing the defect.
  • Your order number and details of the issue.

Please submit your request via [Insert Contact Form Link or Email].

RECEIVED THE WRONG PRODUCT?

If you ordered a specific product but received the wrong item or variant, you can request a replacement.

📌 To process your request, please provide:
✔ A photo of the incorrect product received.
✔ Your order number and the correct product details.

💡 You do not need to return the incorrect product! We will send the correct item at no extra charge.

Submit your request via [Insert Contact Form Link or Email].

HOW DO RETURNS WORK?

✔ Step 1: Fill out the return form – You can request it by contacting us via email.
✔ Step 2: Register your return – Send us an email to notify us of your return.
✔ Step 3: Send your order – Ship the items via a postal service that provides a Track & Trace code.
✔ Step 4: Receive your refund – Once we receive and process your return, the purchase amount will be refunded within five working days.

💡 Refunds are issued using the original payment method:
✔ Bank transfer refunds will be credited to your bank account.
✔ Klarna payments will be removed from your invoice.
✔ Credit card payments will be refunded to your credit card balance.

RETURN CONDITIONS

To ensure a smooth return process, make sure:

✔ Items are complete and in their original condition.
✔ Items are in their original packaging and undamaged.
✔ You include a Track & Trace code for the return.
✔ The return form is enclosed with your order.
✔ Your order number and name are clearly stated on the return form.

❌ Returns that do not meet these conditions may not be processed or refunded.

RETURN PROCESSING & REFUND TIMELINE

📌 You will be notified via email as soon as we receive and process your return.
📌 If you haven’t heard from us within 30 days, please contact our customer service.

💡 Important: If a returned product arrives damaged or incomplete, we cannot accept the return or issue a refund. Please pack your return securely, especially for fragile items.

FREQUENTLY ASKED QUESTIONS (FAQ)

1. Where can I find the return form?

You can request a return form by sending us an email via [Insert Contact Email]. We will send you the form after verifying your return request.

2. Where can I find the Track & Trace code?

You will receive a Track & Trace code from the postal service when you send the return. Please email us the tracking number once the return is shipped.

3. Where is the return address?

You will receive our return address once you have registered your return with us.

💡 Note: The sender address on your package is not our return address. Please do not send returns to this address without prior approval. Returns sent to the wrong address will not be refunded.

4. Where can I find my order number?

Your order number is included in:
✔ The order confirmation email you received after purchase.
✔ The shipping confirmation email from us.

💡 If you can’t find your order number, please contact us via [Insert Contact Email] for assistance.

CONTACT US

📩 Email: support@30daybuildingchallenge.com
📍 Return Address: [Insert Business Address]

We are here to assist you with your return or exchange. Thank you for choosing 30-Day Building Challenge Calendar! 🚀😊